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Implementation of Quality Function Deployment in Pump Industry

D. Premkumar, M. Balamurugan

Nowadays, a lot of companies are enlarging their variety of production and this process, as a whole, creates a very competent environment. Capturing a reasonable market share in such an environment requires more than implementing plain production techniques in an effective way. The important step to get ahead in this competition is designing new products in order to create difference and meeting the customer requirements. Meeting customer requirements has also direct relationship with design quality. There are numerous studies on qualitative approaches in industrial design and production issues. Our study mainly focuses on the quality function deployment method to be used in industrial design applications. The main idea of quality function deployment approach is building a design strategy over the voice of the customer.