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A Survey of Customer Relationship Management

RumaPanda, Dr. A. N. Nandakumar

In CRM domain, the most widespread applications are related to the management of the contents of clients’ messages. The aim is to reroute the specific request automatically to the appropriate service or supply immediate answers to the most frequently asked questions. Different technologies are used in CRM to achieve this goal. So we are going to present a survey on CRM.